Damaged in Transit
Something arrived damaged?
Contact us with your order information and, when possible, photos showing the condition of the shipment and product.
RETURNS & ORDER SUPPORT
Returns, Replacements & Order Issues
We want you to feel confident ordering from Champion Hemp Farms. If something isn’t right with your order, contact our team and we’ll help review the situation and determine the appropriate next step.
Real Customer Support · Straightforward Help · Pennsylvania-Based Business
START WITH OUR TEAM
Contact Us Before Returning an Item
Please contact Champion Hemp Farms before mailing a product back. This allows us to review the order, understand what happened, and provide the correct instructions for your situation.
When contacting us, include your order number when available and tell us which product is involved.
If an item arrived damaged, incorrect or with another visible problem, photos can help us review the issue more quickly.
NEED HELP WITH YOUR ORDER?
Common Order Issues
Incorrect Item
Received something different from what you ordered?
Send us your order number and let us know what arrived so our team can review the order and help correct the issue.
Other Return Request
Need help with another return or product concern?
Contact our team before sending anything back. We’ll review the request and provide the appropriate next steps.
GOOD TO KNOW
A Few Things to Keep in Mind
Return authorization
Please contact Champion Hemp Farms before sending merchandise back. A return shipped without first contacting us may be more difficult to identify and process.
Product condition
The condition of a product may affect the options available for a return or refund. Please provide accurate information about the item when contacting our team.
Shipping charges
Original and return shipping costs may depend on the reason for the return and the circumstances of the order.
Refunds and replacements
When a return, refund, or replacement is appropriate, our team will provide information about the next steps after reviewing the request.
Carrier problems
For shipment delays, tracking concerns, or delivery issues, please review our Shipping Information page or contact us for assistance.
